ORDERS

I want to change my order, what should I do ?

If you have made a mistake when placing your order and wish to change something in the address or a product, thank you to contact us as soon as possible. If your order is still in preparation, we will be able to intervene and, as far as possible, hold back the sending of your parcel while we correct the necessary elements. As soon as the order is entrusted to the carrier we can unfortunately no longer adjust your order.

Is the invoice included in the package? And where can I find it?

No, the invoice is never provided in the package for a shipment in France or elsewhere. Only shipments for export require the invoice to be included in the shipping documents for customs reasons.

Your invoice is available as an attachment to the order confirmation email.

DELIVERY.

How soon will my order be delivered?

An estimated delivery date is indicated on the product sheet and when choosing the carrier. In Paris area you will be delevered withing 24h/48h business days. The time (day / hour) of the order is taken into consideration. In the rest of the country (France) you order is estimated to maximum a week. In others countries abroad, shipping delay is estimated to two weeks.

We take great care in preparing orders and we use packaging specifically designed to protect the bottles. Nevertheless, despite all these precautions, it may happen that a problem occurs during transport. In that case, please get in touch as soon as you can by sending a picture of the damaged productor box so we can establish a solution together.

I have changed my mind and I want to return my order, what do I do?

Unfortunately we do not offer and return options if you change your mind, unless, as mentioned above, the product is damaged, in which case you should immediately get in touch to establish a solution together.

ANAZAKE

Who am I and why should you buy my Japanese sake?

ANAZAKE is a French sake brand mmade 100% in Japan by the top breweries, created in 2025. Products are available online e-commerce for B2C. Anzake is also present as B2B in many bars and restaurants. Learn more

Are the products shipped from Japan?

The products we offer all come from Japan and are imported and delivered to our warehouse by the official distributors of the different brands we work with. All the products are stored in our warehouse in the Paris area, which allows us to ensure that the products offered are available while optimizing the delivery time in France and Europe.

• 100% Japan.

  Anazake is made in Japan 100%. The reference online shop Worldwide for Japanese sake.

  We ship in most EU countries, with free delivery to some countries for orders above € 249

• Based in France.

  Products or shipped from Paris. Shipping delay in France is 24/72h in a secured packaging specifically made for bottles.